Banking Services Operations Associate V - Mortgage Payments & Maintenance

MTB (M&T Bank)

Buffalo, New York, United States
Base: $22.61 - $37.67 hourly; bonus/equity: not sp...
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Mortgage payments research
Complex data entry
Advanced document review
** M&T Bank is seeking a Banking Services Operations Associate V for their Mortgage Payments & Maintenance team in Buffalo, New York. The role requires advanced processing and research skills related to mortgage payments and payoffs, with a focus on compliance and customer service. **

Job Summary

  • Completes highly skilled processing and research duties related to mortgage payments, payoffs and special loans, serving as a subject matter expert for the department and business partners.
  • Responds to or initiates complex requests on exception payment applications and mortgage document term research, including high complexity non-standardized research on missing or misapplied payments or payoffs.
  • Works with, assists, completes quality control, provides coaching and training, and monitors reporting of offshore vendors processing work on behalf of the Bank.

Matching Summary

Match Score: 75

** M&T Bank is seeking a Banking Services Operations Associate V for their Mortgage Payments & Maintenance team in Buffalo, New York. The role requires advanced processing and research skills related to mortgage payments and payoffs, with a focus on compliance and customer service. **

Salary

Base: $22.61 - $37.67 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • mortgage payments research
  • complex data entry
  • advanced document review
  • exception processing
  • risk and regulatory adherence

Nice-to-have

  • coaching and training offshore vendors
  • process improvement initiatives
  • belonging and brand promotion

Key Requirements

  • Associate's degree or 4 years combined higher education/work experience
  • 2 years general work experience
  • Proven customer service experience
  • Proficiency with personal computers and software
  • Excellent communication skills
  • Advanced problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter