Provide technical support for installation and maintenance
Coordinate field support team and activities
Ensure compliance with global safety processes
The role involves providing remote or on-site technical support for installation and maintenance issues to ensure customer specifications are met
Job Summary
The role involves providing remote or on-site technical support for installation and maintenance issues to ensure customer specifications are met.
Candidates will be responsible for coordinating the field support team, setting KPIs, and ensuring quick response times for technical inquiries.
Kone Corporation values an innovative working culture where employee engagement, sustainability, and ethical business practices are integral to daily operations.
Matching Summary
The role involves providing remote or on-site technical support for installation and maintenance issues to ensure customer specifications are met.
Skills & Requirements
Must-have
Provide technical support for installation and maintenance
Coordinate field support team and activities
Ensure compliance with global safety processes
Develop maintenance methods and troubleshooting tools
Train local trainers and employees on site
Nice-to-have
Experience in product development matrix audits
Ability to pilot new products and solutions
Strong collaboration skills with global training centers
Commitment to innovative and collaborative culture
Key Requirements
Leadership experience managing technical field support specialists
Knowledge of global safety procedures and guidelines
Ability to create quality reports and list corrective actions