Base: $40,000-$70,100 annually; bonus/equity: not ...
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3+ years customer service experience
Basic access control concepts knowledge
Volt meter usage proficiency
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Allegion Corp is seeking a Product Support Representative for its software division, focusing on providing technical assistance and troubleshooting for customers. The role requires a minimum of three years of relevant experience and offers a fully remote work environment with comprehensive benefits.
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Job Summary
The role involves developing a basic understanding of mechanical, electronic, and software Allegion products including mobile applications and networking components.
Employees will troubleshoot technical problems primarily via phone while also supporting customers through email and instant messaging.
The company offers a 401K plan with a 6% match, generous paid time off, and tuition reimbursement as part of its benefits package.
Matching Summary
Match Score: 75
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Allegion Corp is seeking a Product Support Representative for its software division, focusing on providing technical assistance and troubleshooting for customers. The role requires a minimum of three years of relevant experience and offers a fully remote work environment with comprehensive benefits.
**
Salary
Base: $40,000-$70,100 annually; Bonus/Equity: Not specified; Benefits: Health, dental, vision, 401K with 6% match, PTO
Skills & Requirements
Must-have
3+ years customer service experience
Basic access control concepts knowledge
Volt meter usage proficiency
SaaS software solutions understanding
Bluetooth Low Energy troubleshooting
Wi-Fi signal troubleshooting skills
Nice-to-have
Strong learning agility for updates
Cross-functional professional relationships
Recurring issue identification ability
Multi-tasking and time management
Positive customer experience focus
Key Requirements
HS Diploma or GED required
Associates degree preferred
Legally authorized to work in the US
No visa sponsorship provided
Work Rights
Must be legally authorized to work in the United States