Global Help Desk Specialist

Wargaming Group Ltd

Belgrade, Serbia
Not specified; not specified; benefits include pre...
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Shift work including night shifts
Intermediate english proficiency
Upper-intermediate russian proficiency
** Wargaming Group Ltd is seeking a Global Help Desk Specialist for its Belgrade office to assist employees and partners with IT requests and issues. The role requires strong communication skills in English and Russian, customer service experience, and the ability to manage help desk tickets effectively. **

Job Summary

  • This role involves managing help desk tickets and resolving technical issues for employees and partners in an international gaming company.
  • Candidates must be available for a shift work schedule that includes night shifts and possess both intermediate English and upper-intermediate Russian language skills.
  • The position offers a hybrid work model with benefits including premium private health insurance, additional vacation days, and a personal gaming account.

Matching Summary

Match Score: 75

** Wargaming Group Ltd is seeking a Global Help Desk Specialist for its Belgrade office to assist employees and partners with IT requests and issues. The role requires strong communication skills in English and Russian, customer service experience, and the ability to manage help desk tickets effectively. **

Salary

Not specified; Not specified; Benefits include premium private health insurance, additional vacation days, and commuting allowance

Skills & Requirements

Must-have

  • Shift work including night shifts
  • Intermediate English proficiency
  • Upper-intermediate Russian proficiency
  • Experience with JIRA platform
  • Customer-facing role experience

Nice-to-have

  • Basic knowledge of Active Directory
  • Experience with Confluence services
  • Excellent communication skills
  • Detail-oriented ticket documentation
  • Ability to manage large information volumes

Key Requirements

  • 1+ years of customer-facing experience
  • Located in Belgrade or nearby
  • No relocation support provided

Work Rights

Must be located in Belgrade or near; no relocation support

Tailored Resume

Cover Letter