This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions
Job Summary
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
The successful candidate will manage 50-60 accounts totaling over $5M ARR while driving adoption, renewals, and upsell opportunities.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
This role serves as a trusted advisor to enterprise customers, ensuring they achieve maximum value from Workday Adaptive Planning solutions.
Salary
Base: $107,000 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company site
Skills & Requirements
Must-have
3+ years CSM experience in SaaS
2+ years change management practice
Salesforce and Gainsight proficiency
Executive relationship building skills
Renewal negotiation and contract management
Strategic account planning expertise
Nice-to-have
Experience in EPM or financial ERP space
Pricing strategy and critical thinking
Ability to manage ambiguity in complex environments
Trusted advisor executive presence
Collaboration across Sales and Product teams
Key Requirements
Bachelor's degree or equivalent experience
3+ years CSM supporting SaaS solution
2+ years CRM usage (Salesforce/Gainsight)
Proven ability to negotiate contracts and renewals