Senior Customer Service Specialist

directapply.one

Sydney, Australia
Experience in operational environments
Ability to provide constructive feedback
High attention to detail
This role supports Dispute Operations and Compliance Investigations with a focus on quality, risk mitigation, and coaching

Job Summary

  • This role supports Dispute Operations and Compliance Investigations with a focus on quality, risk mitigation, and coaching.
  • The specialist will act as a subject matter expert for complex cases, escalations, and deep-dive investigations across CBA and Bankwest.
  • Candidates must be Sydney-based and comfortable providing daily support for compliance tasks and overseeing daily controls.

Matching Summary

This role supports Dispute Operations and Compliance Investigations with a focus on quality, risk mitigation, and coaching.

Skills & Requirements

Must-have

  • Experience in operational environments
  • Ability to provide constructive feedback
  • High attention to detail
  • Work calmly under pressure
  • Strong written and verbal communication

Nice-to-have

  • Identify process or system improvements
  • Grasp new concepts quickly
  • Motivated and keen to learn
  • Ready to grow across multiple areas

Key Requirements

  • Sydney based only
  • Experience in operational environments

Work Rights

Not specified

Tailored Resume

Cover Letter