Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
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2 years saas enterprise software experience
Basic object oriented programming knowledge
Ability to read and analyze log files
** Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role involves handling support cases for their SaaS enterprise software, focusing on customer service excellence and collaboration across teams. **

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive business-critical solutions.
  • Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
  • Workday offers flexible work schedules requiring at least half of the time each quarter to be spent in the office or field with customers and partners.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their Customer Support team in Warsaw, Poland. The role involves handling support cases for their SaaS enterprise software, focusing on customer service excellence and collaboration across teams. **

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs

Skills & Requirements

Must-have

  • 2 years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax for scripts and queries
  • Experience with API clients like Postman or SoapUI

Nice-to-have

  • Previous HCM or Talent solution implementation
  • Experience with SOAP, WSDL, XML integrations
  • Background in health monitoring tools
  • Resilience under tight resolution timeframes
  • Creative approach to problem solving

Key Requirements

  • 2 years experience with SaaS Enterprise software
  • Demonstrable ability to support HCM or Talent solutions
  • Experience building internal or external facing documentation

Work Rights

Not specified

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