Technical Customer Service Specialist

Amazon

London, United Kingdom
On-site
Enterprise account and billing support
Customer case management
Deep dive analysis on accounts
Engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns

Job Summary

  • Engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns.
  • Build close relationships with customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
  • Our team is dedicated to supporting new members, with a broad mix of experience levels and tenures, celebrating knowledge-sharing and mentorship.

Matching Summary

Engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns.

Skills & Requirements

Must-have

  • Enterprise account and billing support
  • Customer case management
  • Deep dive analysis on accounts
  • Proactive risk avoidance
  • Subject Matter Expert on billing

Nice-to-have

  • Knowledge sharing and mentorship
  • Career growth focus
  • Embracing uniqueness
  • Work-life harmony

Key Requirements

  • Enterprise customer interaction
  • Account and billing inquiries
  • Voice of the Customer perspective

Work Rights

Not specified

Tailored Resume

Cover Letter