The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers
Job Summary
The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers.
Key responsibilities will include, but not limited to: Lead and deliver Differentiated Dealer Capabilities differentiated dealer capabilities (Fundamental and Industry-specific) Lead key initiatives/Workstreams such as Services Commitment implementation and deliver key enablers.
On top of your field assignment, there are additional learning and development programs to help you develop a strong technical foundation, business and commercial acumen, key skills and capabilities for you to be successful in your career with Caterpillar.
Matching Summary
The key role of a Senior Product Support Operations Representative (PSOR) is to work with Caterpillar dealers to deliver Differentiated Dealer Capabilities, drive process improvement, lead strategic project and execute Product Support (Parts and Service) Operations related strategies supporting our customers.
Skills & Requirements
Must-have
Product Support Operations
Dealer Capability Development
Process Improvement Initiatives
Customer Challenge Resolution
Business Planning Assistance
Human Performance Improvement
Nice-to-have
Customer & Service Orientation
Problem Solving & Change Enablement
Analytical & Business Thinking
Communication & Collaboration Skills
Project & Work Coordination
Intellectual Curiosity
Key Requirements
English and Japanese language capability at business level