It Service Support Manager (itil)

Freshfields

Base: €2,500 monthly gross; bonus: annual performa...
Fully remote
Strong understanding of itil principles
Experience with itsm tools like servicenow
Ability to engage technical and non-technical audiences
The role involves collaborating with Service Managers to ensure seamless IT service delivery across the firm

Job Summary

  • The role involves collaborating with Service Managers to ensure seamless IT service delivery across the firm.
  • Candidates will work across ITIL practices such as Incident, Change, and Problem management to enhance service quality.
  • Employees enjoy benefits including a 6% monthly flex allowance, €8.50 daily meal allowance, and unlimited LinkedIn Learning access.

Matching Summary

The role involves collaborating with Service Managers to ensure seamless IT service delivery across the firm.

Salary

Base: €2,500 monthly gross; Bonus: Annual performance bonus; Benefits: 6% monthly flex allowance; €8.50 daily meal allowance

Skills & Requirements

Must-have

  • Strong understanding of ITIL principles
  • Experience with ITSM tools like ServiceNow
  • Ability to engage technical and non-technical audiences

Nice-to-have

  • Experience with Voice of the Customer practices
  • Passion for service excellence
  • Collaborative customer-first approach

Key Requirements

  • Minimum ITIL Foundation level certification
  • Experience with ITSM tools (ideally ServiceNow)

Work Rights

Not specified

Tailored Resume

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