Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details
Job Summary
Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details.
Manage servicing requests through policy administration systems and digital workflow platforms by monitoring assigned work queues, system generated tasks and automated transactions.
Support the delivery of a consistent and positive servicing experience by ensuring requests are handled efficiently, accurately and in accordance with service standards.
Matching Summary
Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details.
Skills & Requirements
Must-have
Policy administration systems
Digital workflow platforms
Data accuracy and integrity
Quality assurance and compliance
Operational support
Customer experience focus
Nice-to-have
Continuous improvement mindset
Collaborative with cross-functional teams
Customer and service-oriented mindset
Problem solving and analytical skills
Key Requirements
Good English communication skills
Strong attention to detail and accuracy
Digital literacy and ability to work with operational systems