Customer Service Team Leader

Aussie Broadband

Traralgon, Victoria, Australia
Guide customer service consultants
Technical and account needs support
Advanced computer skills
As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs

Job Summary

  • As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.
  • We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
  • The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you!

Matching Summary

As a Team Leader, you’ll guide a group of caring, customer‑focused consultants who support our residential customers with both technical and account‑related needs.

Skills & Requirements

Must-have

  • guide customer service consultants
  • technical and account needs support
  • advanced computer skills
  • thoughtful negotiation skills
  • people-centred solutions

Nice-to-have

  • supportive people-first culture
  • advocates for Inclusion and Diversity
  • local from the ground up
  • B Corp Certified company
  • paid staff community service leave

Key Requirements

  • helpful understanding of telco space
  • leadership strengths that inspire confidence
  • comfortable with advanced computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter