Customer Centres, Analyst (virtual Branch)

AIA Australia

Bachelor's degree holder
Minimum 2 years experience
Omni channel communication skills
The role involves delivering a personalized and exceptional advisory experience to customers through Virtual Appointments

Job Summary

  • The role involves delivering a personalized and exceptional advisory experience to customers through Virtual Appointments.
  • Candidates must advise on product and service information across Omni channels while resolving problems and complaints.
  • The position requires collaborating with team members to ensure consistency in service delivery and continuous skill enhancement.

Matching Summary

The role involves delivering a personalized and exceptional advisory experience to customers through Virtual Appointments.

Skills & Requirements

Must-have

  • Bachelor's degree holder
  • Minimum 2 years experience
  • Omni channel communication skills
  • Strong decision making abilities
  • Adherence to SOPs and regulations

Nice-to-have

  • Passion for excellent customer service
  • High integrity and work ethics
  • Pleasant, patient and friendly attitude
  • Ability to handle fast changing environment
  • Team player with coaching mindset

Key Requirements

  • Bachelor's degree required
  • Minimum 2 years related field experience
  • Strong analytical and decision-making abilities

Work Rights

Not specified

Tailored Resume

Cover Letter