Workplace Experience Manager

Cushman & Wakefield

Not specified; not specified; not specified
Onsite
Voice of customer data analysis
Guest relation host team management
Workplace improvement plan execution
This role is responsible for supporting the creation of a workplace experience program that leverages technology and design to drive employee engagement and retention

Job Summary

  • This role is responsible for supporting the creation of a workplace experience program that leverages technology and design to drive employee engagement and retention.
  • The ideal candidate will manage Guest Relation Hosts and Community Hosts while serving as the primary escalation point for all customer complaints and concerns.
  • Candidates must demonstrate strong business acumen and the ability to interact comfortably with executive-level clients in a fast-paced environment.

Matching Summary

This role is responsible for supporting the creation of a workplace experience program that leverages technology and design to drive employee engagement and retention.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Voice of Customer data analysis
  • Guest Relation Host team management
  • Workplace Improvement Plan execution
  • Vendor management and RFP processes
  • Executive level client communication

Nice-to-have

  • Hospitality-focused mindset
  • Contagiously positive attitude
  • Exceptional emotional intelligence
  • Storytelling for program vision
  • White Glove service delivery

Key Requirements

  • Minimum 5 years related work experience
  • Strong written and spoken English
  • Competency in Microsoft Office Suite
  • Experience in real estate or hospitality
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

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