Director, Client Onboarding And Service

CIBC

Toronto, ON, Canada
Competitive salary; incentive pyy available; benef...
Fully remote
5+ years leadership experience
Commercial or large corporate client management
Cash management and treasury expertise
This role is accountable for leading a team responsible for the seamless end-to-end onboarding and servicing of CIBC Commercial Banking and Capital Markets clients

Job Summary

  • This role is accountable for leading a team responsible for the seamless end-to-end onboarding and servicing of CIBC Commercial Banking and Capital Markets clients.
  • The successful candidate will drive operational excellence by identifying process improvements, implementing automation, and ensuring high client promoter scores.
  • CIBC offers a competitive salary, incentive pay, defined benefit pension plan, and a culture that values employee strengths and provides paid growth days.

Matching Summary

This role is accountable for leading a team responsible for the seamless end-to-end onboarding and servicing of CIBC Commercial Banking and Capital Markets clients.

Salary

Competitive salary; Incentive pay available; Benefits include pension plan and share purchase plan

Skills & Requirements

Must-have

  • 5+ years leadership experience
  • Commercial or large corporate client management
  • Cash Management and Treasury expertise
  • Process improvement and automation
  • Risk management and compliance knowledge
  • Microsoft Office suite proficiency

Nice-to-have

  • MBA or financial designations
  • Passion for developing people
  • Strategic initiative development
  • Cross-functional collaboration skills
  • Project management methodology

Key Requirements

  • Bachelor's degree in Business, Finance, or related field
  • Minimum 5 years professional experience in relationship management or leadership
  • Experience with cash management solutions for corporate clients
  • Legal eligibility to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter