Lead - Product Support

Zenoti

Hyderabad, India
On-site
Web based enterprise applications
Database systems sql
Operating systems like windows
Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services

Job Summary

  • Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.
  • Serve as primary escalation contact for high priority support cases, including overall triage management.
  • Hire and train support team to provide effective customer communications.

Matching Summary

Maintain customer relationships and satisfaction by providing exceptional service and ensuring we deliver value through our services.

Skills & Requirements

Must-have

  • web based enterprise applications
  • database systems SQL
  • operating systems like windows
  • strong logical analytical problem solving skills
  • excellent communication skills in English

Nice-to-have

  • knowledge on APIs and Integration

Key Requirements

  • 7+ years of experience
  • technology centric background
  • previous advanced support experience
  • Can work in a fast paced, ever changing, startup environment

Work Rights

Not specified

Tailored Resume

Cover Letter