Unisys UK is seeking a Tier 2 Technical Support Agent to provide high-level troubleshooting and problem resolution for hardware, software, and network issues. The ideal candidate should possess a high school diploma or equivalent, with 2-4 years of relevant experience and strong analytical skills
Job Summary
The role involves providing comprehensive Tier 1 and Tier 2 support for a wide range of technical environments including proprietary and COTS applications.
Success requires identifying root causes of problems and effectively communicating resolutions to both technical and non-technical users to prevent recurrence.
Candidates must utilize strong problem-solving and analytical skills to resolve challenging incidents while assisting lower-level support agents.
Matching Summary
Match Score: 85
Unisys UK is seeking a Tier 2 Technical Support Agent to provide high-level troubleshooting and problem resolution for hardware, software, and network issues. The ideal candidate should possess a high school diploma or equivalent, with 2-4 years of relevant experience and strong analytical skills.
Skills & Requirements
Must-have
Tier 1 and Tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting
Root cause analysis capabilities
Voice communications and voicemail systems
Nice-to-have
Strong analytical problem solving skills
Ability to communicate with non-technical users
Experience supporting L1 and L2 agents
Key Requirements
High School Diploma or GED required
2-4 years of relevant experience
Technical certification or Associate Degree preferred