Federal Principal Product Support Engineer, (clearance Required - Secret), Al, Ga, Ok, Tx
HPE (Hewlett Packard Enterprise)
Alabama, AL, US
Base: usd 152,000 - 349,000; bonus/equity: not spe...
Hybrid
Expert technical support for federal customers
Multi-cloud and virtualization troubleshooting
Security clearance required
Hewlett Packard Enterprise is a global edge-to-cloud company advancing how people live and work by helping organizations connect, protect, analyze, and act on their data
Job Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing how people live and work by helping organizations connect, protect, analyze, and act on their data.
This role serves as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies, collaborating closely with engineering and product teams.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing, along with personal and professional development programs in an inclusive and flexible culture.
Matching Summary
Hewlett Packard Enterprise is a global edge-to-cloud company advancing how people live and work by helping organizations connect, protect, analyze, and act on their data.
Salary
Base: USD 152,000 - 349,000; Bonus/Equity: Not specified; Benefits: Comprehensive suite supporting wellbeing and development
Skills & Requirements
Must-have
Expert technical support for federal customers
Multi-cloud and virtualization troubleshooting
Security clearance required
Hybrid work with remote telework flexibility
Compliance with federal standards
Escalation management for complex issues
Nice-to-have
Mentoring and leadership skills
Strong communication abilities
Customer advocacy and relationship building
DevOps and Infrastructure as Code expertise
Cross-domain cloud architecture knowledge
Design thinking and development fundamentals
Key Requirements
US Citizenship with active Secret clearance
Bachelor’s degree or equivalent experience
CompTIA Security+ or higher certification
Cloud certifications such as AWS, Azure, or Google Cloud
10+ years IT support and cloud architecture experience
Work Rights
Must have US citizenship and active Secret clearance