Customer Care, Retail Operations

MillerKnoll

Tokyo, Japan
**
5 years customer fulfillment experience
Japanese and english bilingual proficiency
Order management and supplier coordination
** MillerKnoll is seeking a Customer Care professional for their Retail Operations team in Tokyo, Japan. The ideal candidate will have extensive customer care experience and a strong commitment to customer satisfaction, supporting order fulfillment and collaborating with various stakeholders to ensure timely delivery. **

Job Summary

  • The role involves supporting order fulfillment for all orders received to meet customer expectations within the Herman Miller Store and Retail division.
  • Candidates must coordinate with suppliers, logistics teams, and internal stakeholders across Japan and international locations like China and North America.
  • The position requires reporting weekly and monthly performance KPIs on order fulfillment, customer reliability, and on-time delivery to leadership.

Matching Summary

Match Score: 75

** MillerKnoll is seeking a Customer Care professional for their Retail Operations team in Tokyo, Japan. The ideal candidate will have extensive customer care experience and a strong commitment to customer satisfaction, supporting order fulfillment and collaborating with various stakeholders to ensure timely delivery. **

Skills & Requirements

Must-have

  • 5 years customer fulfillment experience
  • Japanese and English bilingual proficiency
  • Order management and supplier coordination
  • Microsoft Windows standard applications
  • High-pressure environment adaptability

Nice-to-have

  • Strong team player with initiative
  • Commercially focused mindset
  • International cultural awareness
  • Continuous improvement innovation
  • Relationship building skills

Key Requirements

  • Minimum 5 years leading customer fulfillment
  • Proficient in Japanese and English (writing and vocal)
  • Experience in Store or Retail/Wholesale organization

Work Rights

Not specified

Tailored Resume

Cover Letter