Telephone Banking Consultant

Banco Popular

San Juan-Cupey, PR
On-site
Excellent telephone etiquette
Windows microsoft office applications
Analyze client needs
Banco Popular is seeking a Telephone Banking Consultant to provide exceptional customer service and promote financial products. The role requires bilingual proficiency in English and Spanish, along with strong customer service skills, and is based in Cupey, Puerto Rico

Job Summary

  • Provides customers excellent telephone service to assure the retention and growth of clients’ portfolio ensuring that customers receive the best service possible.
  • Analyze client service and claims needs, assess available solutions, and make prompt decisions to resolve issues effectively.
  • Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago.

Matching Summary

Match Score: 85

Banco Popular is seeking a Telephone Banking Consultant to provide exceptional customer service and promote financial products. The role requires bilingual proficiency in English and Spanish, along with strong customer service skills, and is based in Cupey, Puerto Rico.

Skills & Requirements

Must-have

  • Excellent telephone etiquette
  • Windows Microsoft Office Applications
  • Analyze client needs
  • Resolve customer issues effectively
  • Provide product information
  • Fully Bilingual English and Spanish

Nice-to-have

  • Passion for People
  • Succeed Together
  • Own Every Moment
  • Build the Future

Key Requirements

  • 24 Bachelor's degree approved credits
  • At least two years of customer service or sales experience
  • Requires approximately 8 weeks of training

Work Rights

Not specified

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