Guest Service Agent

Hotel Chadstone Melbourne MGallery

Wellington, New Zealand
On-site
Consistently high level of customer service
Dynamic, confident, and highly organised
Meticulous attention to detail
Movenpick Hotel Wellington is seeking a Guest Service Agent to join their Front Office team, responsible for ensuring exceptional guest experiences. The position requires strong customer service skills, flexibility in working hours, and a commitment to hospitality

Job Summary

  • This multi-faceted role is central to our guest experience, requiring a versatile individual capable of seamlessly managing diverse responsibilities across Front Office, with supporting duties in Food & Beverage and Housekeeping.
  • You will be a key representative of our hotel, ensuring a consistently high level of service that our guests have come to expect.
  • Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide

Matching Summary

Match Score: 85

Movenpick Hotel Wellington is seeking a Guest Service Agent to join their Front Office team, responsible for ensuring exceptional guest experiences. The position requires strong customer service skills, flexibility in working hours, and a commitment to hospitality.

Skills & Requirements

Must-have

  • consistently high level of customer service
  • dynamic, confident, and highly organised
  • meticulous attention to detail
  • excellent verbal and written communication
  • ability to multitask and adapt efficiently

Nice-to-have

  • understanding of ALL loyalty program
  • previous hotel Front Office experience

Key Requirements

  • NZ full driving licence
  • full flexibility to work rotating roster
  • previous experience in a hotel Front Office or similar customer service role is advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter