Product Support Manager

Caterpillar Inc.

Tucson, AZ, US
$147,760.00 - $221,640.00; not specified; medical,...
Onsite
Product quality and customer experience
Collaboration with process partners
Respond, restore, and resolve issues
Caterpillar Inc. is seeking a Product Support Manager for their MineStar Detect technologies in Tucson, AZ. The ideal candidate will lead a team to enhance product quality and customer experience, focusing on technical support, relationship management, and problem-solving

Job Summary

  • Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers.
  • Participate in regular client and dealer technical meetings, advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering.
  • This position requires the candidate to work full-time at the Tucson Mining Center office and may require open pit mine site support work at times.

Matching Summary

Match Score: 85

Caterpillar Inc. is seeking a Product Support Manager for their MineStar Detect technologies in Tucson, AZ. The ideal candidate will lead a team to enhance product quality and customer experience, focusing on technical support, relationship management, and problem-solving.

Salary

$147,760.00 - $221,640.00; Not specified; Medical, dental, and vision benefits*

Skills & Requirements

Must-have

  • product quality and customer experience
  • collaboration with process partners
  • respond, restore, and resolve issues
  • advocate for dealer and customer
  • liaison between teams
  • problem management and root cause analysis

Nice-to-have

  • proactive mindset
  • self-starter
  • dynamic workloads
  • data driven communications

Key Requirements

  • Bachelor’s degree in Engineering or equivalent technical experience
  • Proven experience leading or managing teams
  • Proven experience supporting technology in an industrial or production environment
  • Excellent written and verbal communication skills
  • Ability to work independently and collaboratively

Work Rights

Not specified

Tailored Resume

Cover Letter