Team Lead, Scaled Customer Success

G2 Marketing Solutions

Bengaluru, India
On-site
5-7 years customer success experience
Saas or martech domain expertise
Salesforce and catalyst platform proficiency
G2 Marketing Solutions is seeking a Team Lead for their Scaled Customer Success division in Bengaluru, India. The ideal candidate will have extensive experience in customer success and team leadership, focusing on optimizing customer adoption and retention while fostering a collaborative culture

Job Summary

  • This hybrid leadership role combines 70% strategic account ownership with 30% people management to guide a team of Scaled Customer Success Managers.
  • The position requires driving measurable outcomes across adoption, retention, and growth while fostering a culture of accountability and professional development.
  • G2 offers a value-driven environment grounded in PEAK values, emphasizing performance, entrepreneurship, authenticity, and kindness within a diverse global community.

Matching Summary

Match Score: 85

G2 Marketing Solutions is seeking a Team Lead for their Scaled Customer Success division in Bengaluru, India. The ideal candidate will have extensive experience in customer success and team leadership, focusing on optimizing customer adoption and retention while fostering a collaborative culture.

Skills & Requirements

Must-have

  • 5-7 years Customer Success experience
  • SaaS or MarTech domain expertise
  • Salesforce and Catalyst platform proficiency
  • Team mentoring and performance coaching
  • Strategic account portfolio ownership

Nice-to-have

  • Experience with AI tools and automation
  • Familiarity with Buyer Intent and ABM
  • Hybrid or cross-regional team management
  • Background in multiple CS motions
  • Strong data storytelling capabilities

Key Requirements

  • 5-7 years experience in Customer Success or Strategic Consulting
  • Proven track record managing high-retention customer portfolios
  • Prior experience leading and mentoring teams
  • Strong understanding of renewal strategy and adoption frameworks
  • Proficiency with BI tools and CRM systems like Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter