Ensure the extreme end-to-end quality and performance of the mobile, fixed, and B2B network through disciplined performance management, advanced analytics, and effective ITIL process governance
Job Summary
Ensure the extreme end-to-end quality and performance of the mobile, fixed, and B2B network through disciplined performance management, advanced analytics, and effective ITIL process governance.
Lead operational stability, daily operations, and specialized B2B technical support, guaranteeing contractual SLAs, operational resilience, and a superior customer experience.
Develop technical talent and foster a culture of performance, leadership, and continuous improvement.
Matching Summary
Ensure the extreme end-to-end quality and performance of the mobile, fixed, and B2B network through disciplined performance management, advanced analytics, and effective ITIL process governance.
Skills & Requirements
Must-have
network performance
service assurance
ITIL processes
advanced analytics
B2B technical support
major incident management
Nice-to-have
positive transformation
innovation and adaptation
customer centricity
challenging projects
talent development
Key Requirements
5+ years leading O&M, Performance, Service Assurance, or Technical Support teams
ITIL v3/v4 certification
CCNA/CCNP certification
Data Analytics certifications (Power BI, SQL, Python)