Guest Experience Manager

Sofitel Brisbane Central

Bangkok, Thailand
On-site
Guest satisfaction and loyalty programs
Represent management to guests
Monitor customer feedback
Develop, implement, and oversee guest satisfaction and loyalty programs

Job Summary

  • Develop, implement, and oversee guest satisfaction and loyalty programs.
  • Drive innovation and continuous improvement to ensure memorable guest experiences.
  • Develop your talent through Accor’s learning programs and grow within your property and across the world!

Matching Summary

Develop, implement, and oversee guest satisfaction and loyalty programs.

Skills & Requirements

Must-have

  • Guest satisfaction and loyalty programs
  • Represent management to guests
  • Monitor customer feedback
  • Coordinate with operational services
  • Lead daily team briefings

Nice-to-have

  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Fluency in multiple languages

Key Requirements

  • Knowledge of hotel operations
  • PMS systems knowledge
  • Leadership and team management experience

Work Rights

Not specified

Tailored Resume

Cover Letter