Customer Service Fulfillment Officer (outsourcing)

UOB United Overseas Bank Limited

Excellent spoken and written english communication skills
Strong customer service and interpersonal abilities
Proficiency in microsoft office and email systems
The role involves attending to outbound telephone contacts and resolving customer requests in a timely manner

Job Summary

  • The role involves attending to outbound telephone contacts and resolving customer requests in a timely manner.
  • Employees will provide professional customer service by answering inquiries, handling complaints, and projecting a positive image of the bank.
  • The position requires updating system terminals and processing financial entries while adhering to standard operating procedures.

Matching Summary

The role involves attending to outbound telephone contacts and resolving customer requests in a timely manner.

Skills & Requirements

Must-have

  • Excellent spoken and written English communication skills
  • Strong customer service and interpersonal abilities
  • Proficiency in Microsoft Office and email systems

Nice-to-have

  • Previous call center experience is an advantage
  • Ability to work under pressure and multi-task
  • Meticulous and analytical approach to tasks

Key Requirements

  • Diploma or Degree in any field
  • Working knowledge of specialized banking products and systems

Work Rights

Not specified

Tailored Resume

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