Director, Enterprise Constituent Relationship Management Office

Penn State University

University Park, PA, USA
Base: $123,200.00 - $191,000.00; bonus/equity: not...
On-site
Strategic crm initiatives
Scaled operations
Cross-functional partnerships
Penn State University is seeking a Director for its Enterprise Constituent Relationship Management (eCRM) Office to enhance engagement and service delivery for the university community. The role requires a collaborative leader with strong emotional intelligence and technical skills to oversee the strategic direction and governance of the eCRM program

Job Summary

  • This is a unique opportunity to shape and grow a cutting-edge program that is central to enhancing the Penn State experience for all stakeholders.
  • The Director of the eCRM Office is a strategic, visionary leader responsible for defining and scaling the governance and strategic direction of Penn State's enterprise constituent relationship management program.
  • This position requires a leader who can collaborate and build relationships broadly to establish governance frameworks with a clear vision for growth, build and sustain cross-functional and vendor partnerships, and develop a multi-year strategic roadmap focused on innovation, value delivery, and an outstanding constituent experience.

Matching Summary

Match Score: 85

Penn State University is seeking a Director for its Enterprise Constituent Relationship Management (eCRM) Office to enhance engagement and service delivery for the university community. The role requires a collaborative leader with strong emotional intelligence and technical skills to oversee the strategic direction and governance of the eCRM program.

Salary

Base: $123,200.00 - $191,000.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • strategic CRM initiatives
  • scaled operations
  • cross-functional partnerships
  • multi-year strategic roadmap
  • constituent experience enhancement
  • data governance and analytics

Nice-to-have

  • emotional intelligence (EQ)
  • building consensus
  • motivating diverse teams
  • cutting-edge innovation

Key Requirements

  • 10+ years of relevant experience
  • 5+ years of supervisory experience
  • Bachelor's Degree
  • Experience with Salesforce platform is highly desired

Work Rights

Authorized to work in the U.S.

Tailored Resume

Cover Letter