Onboarding Specialist

Mindbody

Malaysia, Malaysia
On-site
1+ years customer service experience
Strong time management skills
Ability to present information verbally
Mindbody is seeking an Onboarding Specialist in Malaysia to provide software configuration and onboarding support to its customers through video conferencing and email communication. The ideal candidate will have customer service experience, strong time management skills, and the ability to effectively communicate with clients

Job Summary

  • The Onboarding Specialist provides software configuration and onboarding support to Mindbody customers through video conferencing and email.
  • This role acts as a liaison between the customer and other Mindbody teams, recommending and helping implement value-added services.
  • The position requires managing accounts in a face-to-face Zoom environment while gathering customer requirements to build sites aligned with their needs.

Matching Summary

Match Score: 85

Mindbody is seeking an Onboarding Specialist in Malaysia to provide software configuration and onboarding support to its customers through video conferencing and email communication. The ideal candidate will have customer service experience, strong time management skills, and the ability to effectively communicate with clients.

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Strong time management skills
  • Ability to present information verbally
  • Knowledge of Microsoft Outlook Excel Word
  • Familiarity with online chat tools

Nice-to-have

  • Training or teaching experience preferred
  • Passion for enhancing wellness through technology
  • Innovation and curiosity driven culture

Key Requirements

  • Bachelor's degree or High School diploma
  • 1+ years customer service experience
  • Knowledge of database and internet-based software

Work Rights

Not specified

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