Cx Designer

Roche

Not specified
Human-centered design methods
Customer journey orchestration
Digital healthcare solution design
Roche is seeking a Cx Designer to enhance consumer healthcare experiences by supporting the development and implementation of customer experience (CX) strategies and solutions. The role emphasizes collaboration with global and affiliate teams to identify journey pain points and improve consumer engagement through human-centered design. Roche values personal expression and is committed to fostering a diverse and inclusive workplace

Job Summary

  • This role is critical in translating CX strategy into real, meaningful healthcare experiences that support people at important moments.
  • The position involves designing customer-centric journeys and digital solutions while ensuring usability, clarity, accessibility, and emotional trust.
  • Roche fosters a culture of personal expression and open dialogue where every voice matters to prevent, stop, and cure diseases.

Matching Summary

Match Score: 85

Roche is seeking a Cx Designer to enhance consumer healthcare experiences by supporting the development and implementation of customer experience (CX) strategies and solutions. The role emphasizes collaboration with global and affiliate teams to identify journey pain points and improve consumer engagement through human-centered design. Roche values personal expression and is committed to fostering a diverse and inclusive workplace.

Skills & Requirements

Must-have

  • Human-centered design methods
  • Customer journey orchestration
  • Digital healthcare solution design
  • Lean experimentation techniques
  • Cross-functional stakeholder collaboration

Nice-to-have

  • Experience data synthesis skills
  • Global team alignment expertise
  • Emotional trust in design
  • Accessibility and usability focus
  • Capability-building workshop leadership

Key Requirements

  • Experience with lean product squads
  • Proven track record in CX framework enablement
  • Ability to work across global and affiliate teams

Work Rights

Not specified

Tailored Resume

Cover Letter