Csr Acvs Jr

Johnson Controls OpenBlue

Nuevo Leon, Mexico
Not specified
Order processing in sap
Backorder monitoring
Customer order cancellations
Johnson Controls OpenBlue is seeking a Junior Customer Service Representative to manage customer orders, ensure timely deliveries, and maintain effective communication with various stakeholders. The role emphasizes customer care, order processing, and problem-solving skills, with a preference for candidates proficient in SAP and fluent in English

Job Summary

  • Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
  • Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
  • Handle customer questions effectively and in a service-oriented manner.

Matching Summary

Match Score: 75

Johnson Controls OpenBlue is seeking a Junior Customer Service Representative to manage customer orders, ensure timely deliveries, and maintain effective communication with various stakeholders. The role emphasizes customer care, order processing, and problem-solving skills, with a preference for candidates proficient in SAP and fluent in English.

Skills & Requirements

Must-have

  • Order processing in SAP
  • Backorder monitoring
  • Customer order cancellations
  • Enquiry handling
  • Customer care
  • Fluent in English

Nice-to-have

  • Service-oriented manner
  • Focus on details
  • Problem-solving skills

Key Requirements

  • PC skills – MS office
  • Communication and interpersonal skills
  • SAP (desirable)

Work Rights

Not specified

Tailored Resume

Cover Letter