Zendesk is seeking a Premier Support Engineer to provide elite support for their Premier customers, demonstrating technical expertise and effective communication. The ideal candidate will possess strong problem-solving skills and experience in enterprise software support.
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Job Summary
This role serves as the designated support contact for Zendesk's Premier customers, requiring deep technical expertise and advocacy for internal solutions.
The engineer must be able to juggle customer escalations, product changes, and service issues while managing risk mitigation and communication across Operations and Development teams.
Zendesk offers a hybrid work model that balances onsite collaboration with remote flexibility, along with competitive compensation including base salary and potential bonuses.
Matching Summary
Match Score: 85
Zendesk is seeking a Premier Support Engineer to provide elite support for their Premier customers, demonstrating technical expertise and effective communication. The ideal candidate will possess strong problem-solving skills and experience in enterprise software support.
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Salary
Base: $82,000.00-$124,000.00 annualized; Bonus/Equity: Eligible for bonus and incentives; Benefits: Not specified
Skills & Requirements
Must-have
2+ years Zendesk Administrator experience
Enterprise software customer support
HTML JSON JavaScript RESTful APIs
Multi-vendor multi-platform SaaS solutions
Cross-functional team coordination
Nice-to-have
Formal presentation skills for QBRs
Innovative thinking attitude
Secondary language Spanish French German Portuguese
Experience with Java Ruby Python
Strong tools knowledge GSuite Slack Confluence
Key Requirements
Two to four years enterprise software support experience
One year Enterprise Architecture experience
One year Technical Architecture experience
Willingness to work weekends or outside business hours