Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia
Job Summary
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia.
As a Lead IT Engineer - Service Management, you will own and evolve Nubank’s IT Service Management practice end to end, enabling engineering teams to focus on high-impact work while maintaining strong operational controls.
The role offers greenfield, high-visibility scope with direct exposure to senior leadership and a culture that values ownership and getting foundations right without bureaucracy.
Matching Summary
Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia.
Skills & Requirements
Must-have
ITIL v4 process implementation
ITSM toolchain configuration
Incident and change management
Operational KPI tracking
Cross-functional collaboration
Service catalog and SLA definition
Nice-to-have
Experience in fintech or regulated industries
Familiarity with COBIT and ISO 20000
Partnership with Security and Platform teams
Fluent English
Strong communication skills
Training and documentation creation
Key Requirements
7+ years IT service management experience
ITIL 4 Foundation or Managing Professional certification
Proven ITSM practice building or transformation
Hands-on ITSM tooling ownership
Ability to influence in engineering-led environment