Command Center

DXC Technology UK

Riyadh, Saudi Arabia
Monitor it infrastructure and services
Detect, log, and escalate incidents
First-level triage and troubleshooting
Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems

Job Summary

  • Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.
  • Detect, log, and escalate incidents and alerts in accordance with standard operating procedures (SOPs) and SLAs.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

Monitor enterprise IT infrastructure, applications, and services using dashboards, monitoring tools, and event management systems.

Skills & Requirements

Must-have

  • Monitor IT infrastructure and services
  • Detect, log, and escalate incidents
  • First-level triage and troubleshooting
  • Communicate system outages
  • Maintain incident tickets and logs
  • Participate in shift-based operations

Nice-to-have

  • Collaborate with support teams
  • Foster an inclusive environment
  • Prioritize in-person collaboration

Key Requirements

  • Bachelor’s degree in IT or related field
  • 0-1 years of IT support experience
  • Basic IT infrastructure knowledge
  • Familiarity with monitoring tools
  • Understanding of ITSM tools
  • Awareness of ITIL processes

Work Rights

Not specified

Tailored Resume

Cover Letter