This role oversees end-to-end IT service delivery while driving structured process improvement and automation initiatives across hybrid environments
Job Summary
This role oversees end-to-end IT service delivery while driving structured process improvement and automation initiatives across hybrid environments.
The successful candidate will identify process gaps, perform root cause analysis, and benchmark operations against ITIL and ISO standards to ensure reliability and compliance.
Key responsibilities include leading incident and change management, developing AS-IS and TO-BE process maps, and embedding a culture of continual service improvement.
Matching Summary
Match Score: 85
This role oversees end-to-end IT service delivery while driving structured process improvement and automation initiatives across hybrid environments.
Skills & Requirements
Must-have
8+ years IT service delivery experience
Hybrid infrastructure environment management
ITIL best practices implementation
ISO 9001 and ISO/IEC 20000 compliance
Six Sigma Lean DMAIC methodology application
Process gap identification and optimization
Root cause analysis on service failures
Nice-to-have
Government IM8 Security standard knowledge
Cloud platform expertise AWS Azure VMware
Stakeholder translation of technical issues
Culture of continuous improvement leadership
Dashboard creation for service metrics
Key Requirements
ITIL Foundation Certification (Mandatory)
8+ years in IT service delivery or operations
Experience with Six Sigma Yellow or Green Belt preferred
Knowledge of Government IM8 Security standard preferred
ISO 9001 Internal Auditor or Practitioner certification preferred