Customer Service / Tech Support Rep (tech Products, Bilingual: English/spanish) – Remote

Concentrix

USA
Base: $18.31ph; bonus/equity: not specified; benef...
Fully remote
Fluent in english and spanish
1+ year customer service experience
High school diploma or ged
This remote role involves providing world-class customer service and troubleshooting technical issues related to hardware, software, and client products

Job Summary

  • This remote role involves providing world-class customer service and troubleshooting technical issues related to hardware, software, and client products.
  • Concentrix offers significant investment in employee development with about 80% of managers promoted from within the company.
  • The position requires availability to work a rotating schedule between 8am-11:30pm EST Monday through Sunday.

Matching Summary

This remote role involves providing world-class customer service and troubleshooting technical issues related to hardware, software, and client products.

Salary

Base: $18.31/hr; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, paid training

Skills & Requirements

Must-have

  • Fluent in English and Spanish
  • 1+ year customer service experience
  • High school diploma or GED
  • Quiet distraction-free home environment
  • Desktop or laptop for testing
  • High speed internet 10 Mbps upload/download
  • Must reside in the United States

Nice-to-have

  • Familiarity with iOS and MacOS
  • Strong problem-solving skills
  • Eagerness to learn new technologies
  • Ability to work flexible rotating schedules
  • Experience with smartphones and tablets

Key Requirements

  • Bilingual: English/Spanish fluency required
  • Minimum 1 year customer service experience
  • High school diploma or GED required
  • Valid U.S. residence address required
  • Legal authorization to work in the United States

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter