VMware by Broadcom is a leader in virtualization and cloud infrastructure solutions empowering customers across data centers to hybrid cloud computing
Job Summary
VMware by Broadcom is a leader in virtualization and cloud infrastructure solutions empowering customers across data centers to hybrid cloud computing.
As a Technical Support Engineer, you will provide prompt support to customers by diagnosing and resolving technical issues using VMware products.
The team values passion, innovation, execution, collaboration, active learning, and giving back while fostering a community for long-term career growth.
Matching Summary
VMware by Broadcom is a leader in virtualization and cloud infrastructure solutions empowering customers across data centers to hybrid cloud computing.
Skills & Requirements
Must-have
Technical problem-solving skills
Core Networking and Virtualization knowledge
Customer service in high-stress situations
Troubleshooting networking issues L2-L7
Experience with Kubernetes and security fundamentals
Knowledge of L3 and L2 Protocols
Nice-to-have
Collaboration with engineering teams
Self-starter and self-learner attitude
Active learning and innovation culture
Ability to manage customer escalations
Creating knowledgebase articles
Key Requirements
EU citizenship mandatory
Legal authorization to work in the EU
Bachelor’s in Computer Science/Engineering with 8+ years experience or Master’s with 6+ years
6+ years enterprise technical support experience
Fluent English communication skills
Work Rights
Must have EU citizenship and legal authorization to work in the EU