Senior Associate Customer Success Manager - Paradox

leatruths.bio

Fully remote
Client-facing experience in b2b settings
Technical support and troubleshooting
Customer satisfaction management
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Paradox helps organizations around the world reimagine recruitment and hiring with the first-of-its-kind conversational recruiting platform using AI to streamline recruiting tasks.
  • Workday offers a flexible work approach combining in-person and remote time to deepen connections and maintain a strong community while enabling employees to create flexible schedules.

Matching Summary

This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.

Skills & Requirements

Must-have

  • Client-facing experience in B2B settings
  • Technical support and troubleshooting
  • Customer satisfaction management
  • Product training and configuration
  • Strong written and verbal communication
  • Ability to manage multiple priorities

Nice-to-have

  • Empathy and integrity driven culture
  • Collaborative and curious mindset
  • Flexible work environment
  • Experience with AI recruiting platforms

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SaaS organization
  • Customer satisfaction management experience

Work Rights

Not specified

Tailored Resume

Cover Letter