Job Summary

• Lead transformation initiatives across ACS by identifying opportunities to simplify workflows, reduce manual effort, and improve consistency, accuracy, and cycle time.
• Champion the responsible adoption of AI-enabled tools and automation to support faster, more consistent decision-making and improved case resolution.
• Plan, direct, supervise, and evaluate daily workflow to ensure service levels, quality standards, and production targets are consistently met or exceeded.

Matching Summary

Salary

$89,000.00 to $147,000.00; Yearly bonus potential; Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, 401(k) plan with company match, Company-funded pension plan, Wellness Programs, Work/Life Resources, Education Benefit, Employee Stock Purchase Plan

Skills & Requirements

Key Requirements

• Supervisory and/or mentoring experience
• Demonstrated experience supporting or leading process transformation
• Solid understanding of annuity products
• Proficiency in Excel and experience working with large data sets

Work Rights