Not specified; not specified; attractive remunerat...
On-site
Minimum 02 years experience in customer care
Excellent command of english and sinhala language
Good telephone ethics and customer service experience
Union Assurance, a prominent player in Sri Lanka's life insurance sector, seeks an Officer for their Call Center to deliver exceptional service to customers. The ideal candidate will have experience in customer care and relevant qualifications, while the role offers an attractive remuneration package and opportunities for professional growth
Job Summary
The role is responsible for ensuring efficient and effective World Class Service to all stakeholders connecting via Hot Line.
Candidates must possess a Part Qualification in SLIM, CIM, IASL, or a Diploma in Marketing or Business Management.
The selected candidate will be entitled to an attractive remuneration package within a leading corporate entity.
Matching Summary
Match Score: 85
Union Assurance, a prominent player in Sri Lanka's life insurance sector, seeks an Officer for their Call Center to deliver exceptional service to customers. The ideal candidate will have experience in customer care and relevant qualifications, while the role offers an attractive remuneration package and opportunities for professional growth.
Salary
Not specified; Not specified; Attractive remuneration package
Skills & Requirements
Must-have
Minimum 02 years experience in customer care
Excellent command of English and Sinhala language
Good telephone ethics and customer service experience
Nice-to-have
Fluency in Tamil language as an added advantage
Basic knowledge on competitors products and practices
Thorough negotiation skills under pressure
Key Requirements
Part Qualification in SLIM / CIM / IASL or Diploma
Minimum 02 year Experience in Customer Care Management
Fair understanding on regulatory framework of Insurance industry