Senior Associate Global Service Desk

Owens & Minor

Fully remote
First contact support via phone email chat
Shift management and ticket assignment
Incident resolution and sla adherence
The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to manage the Global Service Desk

Job Summary

  • The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to manage the Global Service Desk.
  • This role involves acting as a point of escalation, managing shifts, and providing guidance and training to new agents.
  • Candidates must be willing to work in all different shifts of a 24x7 support organization while utilizing ServiceNow for documentation.

Matching Summary

The company is a Fortune 500 healthcare provider looking for a Senior Service Desk Associate to manage the Global Service Desk.

Skills & Requirements

Must-have

  • First contact support via phone email chat
  • Shift management and ticket assignment
  • Incident resolution and SLA adherence
  • ServiceNow ITSM tool usage
  • Remote troubleshooting and diagnostics

Nice-to-have

  • Exceptional customer service orientation
  • Ability to absorb information quickly
  • Team player with collaborative mindset
  • Self-motivated and directed approach
  • Keen attention to detail

Key Requirements

  • Minimum 2 years relevant work experience or specialized training
  • High school diploma required; Bachelor's degree in technology a plus
  • Comptia A+, Comptia Network+, and ITIL certifications a plus
  • Excellent communication skills in English
  • Freshers or master's students with basic skills are considered

Work Rights

Not specified

Tailored Resume

Cover Letter