Assistant Peca Manager

Johnson & Johnson Innovative Medicine

Beijing, China
Customer service operations
Customer support operations
Customer support policies and procedures
Conducts routine tasks and deliverables in the field of Customer Service Operations, ensuring proposed solutions drive optimal client value and measurable growth

Job Summary

  • Conducts routine tasks and deliverables in the field of Customer Service Operations, ensuring proposed solutions drive optimal client value and measurable growth.
  • Reports on customer service progress against key initiatives and supports the development and implementation of key performance indicators for the department.
  • Provides constructive feedback to junior team members and advances colleagues through consultation, mentoring, and collaborative leadership.

Matching Summary

Conducts routine tasks and deliverables in the field of Customer Service Operations, ensuring proposed solutions drive optimal client value and measurable growth.

Skills & Requirements

Must-have

  • Customer Service Operations
  • Customer Support Operations
  • Customer Support Policies and Procedures
  • Service Excellence
  • Issue Escalation
  • Order Processing

Nice-to-have

  • Business Behavior
  • Customer Centricity
  • Customer Service Philosophy
  • Customer Support Trends
  • Execution Focus
  • Problem Solving
  • Telephone Etiquette

Key Requirements

  • General supervision required
  • Functional (matrix) supervision provided

Work Rights

Not specified

Tailored Resume

Cover Letter