Senior Manager, Financial Aid Training & Development

Mercer Belong Inc

Pyy range: $85,100.00 - $140,500.00; bonus/equity:...
Federal title iv regulations
Financial aid policies and procedures
Student information systems
This position provides leadership for the Financial Aid Training and Quality Assurance team, ensuring high-impact onboarding, continuous training, policy and system updates, and a robust quality assurance program supporting both Financial Aid and Financial Services

Job Summary

  • This position provides leadership for the Financial Aid Training and Quality Assurance team, ensuring high-impact onboarding, continuous training, policy and system updates, and a robust quality assurance program supporting both Financial Aid and Financial Services.
  • The Senior Manager champions innovative solutions that drive regulatory compliance, operational efficiency, and a student-centered experience across the learner journey.
  • At WGU, our mission drives everything we do—including how we hire; our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

Matching Summary

This position provides leadership for the Financial Aid Training and Quality Assurance team, ensuring high-impact onboarding, continuous training, policy and system updates, and a robust quality assurance program supporting both Financial Aid and Financial Services.

Salary

Pay Range: $85,100.00 - $140,500.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, retirement savings plan, flexible paid time off

Skills & Requirements

Must-have

  • Federal Title IV regulations
  • Financial aid policies and procedures
  • Student information systems
  • Customer relationship management systems
  • Leadership and team management
  • Data-driven insights
  • Regulatory compliance

Nice-to-have

  • Inspire and motivate direct reports
  • Present ideas user-friendly manner
  • Positive attitude and respectful engagement
  • Collaborative team settings
  • Organizational goals understanding

Key Requirements

  • Bachelor's degree in related field
  • Seven or more years of Financial Aid experience
  • Three or more years leading a team
  • In good standing with U.S. Department of Education
  • Significant management knowledge
  • Experience in lieu of education accepted

Work Rights

Not specified

Tailored Resume

Cover Letter