It Regional Services Team Lead - Americas

Florafoodgroup

Mexico City, Mexico
On-site
Microsoft autopilot and intune expertise
Servicenow and itil best practices knowledge
Root cause analysis for recurring issues
Florafoodgroup is seeking an IT Regional Services Team Lead for the Americas, based in Mexico City. The role focuses on enhancing user success through technical expertise, proactive service delivery, and collaboration with various stakeholders

Job Summary

  • This role serves as the technical authority and strategic partner driving user success across the Americas region.
  • The incumbent will oversee deployment and lifecycle management of enterprise technologies including Microsoft Autopilot, Intune, and advanced endpoint security solutions.
  • Candidates must collaborate with global teams to design tailored solutions while identifying opportunities to automate workflows and enhance security posture.

Matching Summary

Match Score: 85

Florafoodgroup is seeking an IT Regional Services Team Lead for the Americas, based in Mexico City. The role focuses on enhancing user success through technical expertise, proactive service delivery, and collaboration with various stakeholders.

Skills & Requirements

Must-have

  • Microsoft Autopilot and Intune expertise
  • ServiceNow and ITIL best practices knowledge
  • Root cause analysis for recurring issues
  • Enterprise technology lifecycle management
  • Cross-functional project coordination

Nice-to-have

  • ITIL certification or equivalent credentials
  • PMP or PRINCE2 certification experience
  • Emerging technology research capabilities
  • Process optimization initiative leadership
  • Strong stakeholder management skills

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 4+ years of experience in IT Service Delivery or Operations
  • Fluent English language proficiency
  • Experience leading projects and coordinating across teams

Work Rights

Not specified

Tailored Resume

Cover Letter