Customer Service Advisor - Spanish 2026

Concentrix

Quezon City, Philippines
Full time (onsite)
Spanish language fluency required
Crm system proficiency needed
Level 1 consumer problem troubleshooting
The job posting is for a Customer Service Advisor position at Concentrix in Quezon City, Philippines, focused on providing support in Spanish. The role involves handling consumer inquiries, troubleshooting, and ensuring customer satisfaction through effective communication and case management

Job Summary

  • The position serves as the initial contact point for resolving consumer issues and managing feedback across multiple communication channels.
  • Agents are accountable for achieving daily performance goals while documenting all interactions and resolutions within a CRM system.
  • The role requires working assigned shifts that may have varying start times to ensure continuous customer support coverage.

Matching Summary

Match Score: 85

The job posting is for a Customer Service Advisor position at Concentrix in Quezon City, Philippines, focused on providing support in Spanish. The role involves handling consumer inquiries, troubleshooting, and ensuring customer satisfaction through effective communication and case management.

Skills & Requirements

Must-have

  • Spanish language fluency required
  • CRM system proficiency needed
  • Level 1 consumer problem troubleshooting
  • Inbound call handling experience
  • Shift work availability required

Nice-to-have

  • Strong written communication skills
  • Ability to follow standardized scripts
  • Experience with escalation procedures
  • High attention to detail in data entry
  • Proven track record of customer satisfaction

Key Requirements

  • Fluency in Spanish is mandatory
  • Full-time employment status required
  • Availability for varying shift schedules

Work Rights

Not specified

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