Customer Success Specialist

Shell

Dela Rosa, Philippines
Fully remote
Customer facing service
Frontline customer support
Order to cash process
This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support International Aviation Americas customers

Job Summary

  • This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support International Aviation Americas customers.
  • The Customer Success Specialist delivers effective communications, value-adding interactions and efficient issue resolution.
  • You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another.

Matching Summary

This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support International Aviation Americas customers.

Skills & Requirements

Must-have

  • Customer facing service
  • Frontline customer support
  • Order to Cash process
  • Customer relationship management
  • Data integrity management
  • Compliance enforcement

Nice-to-have

  • Professional company image
  • Value-adding interactions
  • Continuous improvement mind-set
  • Willingness to be coached
  • Resilience and patience

Key Requirements

  • C1 English Language Proficiency
  • Bachelor's degree required
  • Previous customer service experience
  • Experience in Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter