Guest Relations Supervisor

Accor

Seychelles
On-site
2 years international guest relations experience
Fluent in english and one other language
Experience with alice and acdc systems
The role involves overseeing all aspects of Guest Relations to maximize guest satisfaction at Raffles Seychelles

Job Summary

  • The role involves overseeing all aspects of Guest Relations to maximize guest satisfaction at Raffles Seychelles.
  • Candidates must personally welcome VIP guests, coordinate bespoke experiences, and maintain accurate guest profiling in the system.
  • The position requires strong communication skills and the ability to resolve guest concerns with professionalism and discretion.

Matching Summary

The role involves overseeing all aspects of Guest Relations to maximize guest satisfaction at Raffles Seychelles.

Skills & Requirements

Must-have

  • 2 years international Guest Relations experience
  • Fluent in English and one other language
  • Experience with Alice and ACDC systems

Nice-to-have

  • Russian or German language skills
  • Ability to work in multi-cultural teams
  • Strong judgment with difficult guests

Key Requirements

  • Minimum 2 years international Guest Relations experience
  • Degree from School for Tourism & Hotel Management
  • Fluency in English plus Russian or German preferred

Work Rights

Not specified

Tailored Resume

Cover Letter