Travel Claims & Customer Service Representative

Waypoint Underwriting Management

Remote
Base: $16.85 - $21.65 hourly; bonus/equity: not sp...
Remote
Process travel claims independently
Gather essential information for claims
Assess coverage eligibility
Waypoint Underwriting Management is seeking a Travel Claims & Customer Service Representative to provide exceptional service to claimants and manage the claims process. This remote position requires strong communication and analytical skills to ensure seamless customer interactions and compliance with policies

Job Summary

  • Serve as the first point of contact for reporting claims and initiating the claims process.
  • Independently process travel claims in accordance with associated policies and maintain HIPAA compliance.
  • Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner.

Matching Summary

Match Score: 85

Waypoint Underwriting Management is seeking a Travel Claims & Customer Service Representative to provide exceptional service to claimants and manage the claims process. This remote position requires strong communication and analytical skills to ensure seamless customer interactions and compliance with policies.

Salary

Base: $16.85 - $21.65 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Process travel claims independently
  • Gather essential information for claims
  • Assess coverage eligibility
  • Communicate findings to claimants
  • Handle incoming and outgoing calls
  • Maintain HIPAA compliance

Nice-to-have

  • White-glove service commitment
  • Function independently within guidelines
  • Work effectively in a fast-paced team

Key Requirements

  • Ability to read, analyze and interpret business materials
  • Maintain current knowledge of Plans
  • Effective time management skills
  • Excellent interpersonal, verbal, and written communication skills
  • Intermediate skill level in Microsoft Office programs
  • Problem/issue resolution capability

Work Rights

Not specified

Tailored Resume

Cover Letter