Spécialiste Bilingue Du Soutien Aux Patients - Télétravail / Bilingual Patient Support Specialist - Remote
IQVIA UK
Canada
Base: $50,500.00 - $84,100.00; bonus/equity: not s...
Bilingual french and english communication
Patient and healthcare provider support
Call center operations
The Patient Support Specialist acts as a primary point of contact in a call center, offering high-quality support to patients and healthcare providers to facilitate access to patient support program services
Job Summary
The Patient Support Specialist acts as a primary point of contact in a call center, offering high-quality support to patients and healthcare providers to facilitate access to patient support program services.
This role involves managing inbound calls during rotating shifts, providing clinical support, handling inquiries, and navigating drug insurance coverage and reimbursement.
The position requires strong communication skills, attention to detail, the ability to work efficiently in a fast-paced environment, and proficiency in computer systems.
Matching Summary
The Patient Support Specialist acts as a primary point of contact in a call center, offering high-quality support to patients and healthcare providers to facilitate access to patient support program services.
Salary
Base: $50,500.00 - $84,100.00; Bonus/Equity: Not specified; Benefits: Health, wellness, and other benefits offered
Skills & Requirements
Must-have
Bilingual French and English communication
Patient and healthcare provider support
Call center operations
Rotating shift work
Computer systems proficiency
Nice-to-have
Spanish language proficiency
Proactive problem-solving
Continuous quality improvement
Team collaboration and support
Key Requirements
Minimum 1 year relevant experience
Ability to work rotating shifts 9am-9pm AST
Proficient in computer environments and basic software