Supervisor Help Desk

PA Housing Finance Agency

5-7 years it support experience
Supervisory responsibilities required
Microsoft 365 technical expertise
The role provides immediate supervision to a unit of employees while setting and delegating day-to-day tasks to achieve operational objectives

Job Summary

  • The role provides immediate supervision to a unit of employees while setting and delegating day-to-day tasks to achieve operational objectives.
  • This position oversees the Service Delivery team by managing performance, mentoring staff, and serving as the escalation point for complex end-user technical issues.
  • The agency is committed to bringing passion and customer focus to the business while ensuring accountability and stewardship of resources.

Matching Summary

The role provides immediate supervision to a unit of employees while setting and delegating day-to-day tasks to achieve operational objectives.

Skills & Requirements

Must-have

  • 5-7 years IT support experience
  • supervisory responsibilities required
  • Microsoft 365 technical expertise
  • ticket management and reporting
  • vendor relationship management

Nice-to-have

  • strong communication skills
  • mentoring and training staff
  • passion for customer focus
  • collaboration with infrastructure teams
  • after-hours availability flexibility

Key Requirements

  • Bachelor of Science degree or equivalent
  • 5-7 years relevant IT experience
  • Supervisory experience in IT support
  • Microsoft 365 Certification preferred
  • CAPM certification preferred

Work Rights

Not specified

Tailored Resume

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