Provides technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and ensuring timely customer communication
Job Summary
Provides technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and ensuring timely customer communication.
Serves as a primary point of contact for support cases, working closely with customers, Development, QA, and other internal teams to drive issues to resolution.
Offers competitive benefits starting on day one, designed to support your life both in and out of work.
Matching Summary
Provides technical and functional support for the IMS (OnBase) platform by troubleshooting application issues, resolving customer incidents, and ensuring timely customer communication.
Skills & Requirements
Must-have
Troubleshooting application issues
Resolving customer incidents
Customer communication
Case documentation
Problem-solving skills
Analytical skills
Support processes
Nice-to-have
Team collaboration
Mentoring others
Knowledge sharing
Client escalations
Key Requirements
2+ years of Help Desk and/or customer service experience
2+ years of scripting experience (SQL, Progress, Powershell, etc.)
2+ years of Basic PC Troubleshooting and/or Repair